Job openings for Senior Accounts Executive in Cbd Belapur Navi Mumbai

An Account Manager acts as the primary liaison between a company and its clients, responsible for maintaining relationships, ensuring customer satisfaction, and driving retention. They identify upselling/cross-selling opportunities, handle client needs, and collaborate with internal teams to deliver solutions, often managing a portfolio of existing accounts.
Key Responsibilities:
Relationship Management: Serving as the main point of contact, building long-term trust, and nurturing existing client relationships.
Client Retention & Growth: Identifying opportunities to upsell or cross-sell products/services to increase account value.
Strategic Support: Acting as a client advocate, identifying needs, and communicating them to internal departments (e.g., product, marketing).
Account Planning: Developing strategic plans for high-value clients and analyzing data to track performance metrics.
Problem Resolution: Addressing and resolving client issues promptly to ensure high satisfaction levels.
Reporting: Preparing reports on account status, sales, and progress.
Required Skills and Qualifications:
Communication: Exceptional verbal and written communication skills for presentations and negotiations.
Interpersonal Skills: Strong ability to build rapport and manage client expectations.
Analytical Abilities: Data analysis skills to understand consumer behavior and trends.
Project Management: Ability to manage multiple projects, deadlines, and internal stakeholders.
Negotiation: Advanced skills for contract renewals and negotiations.
Education/Experience: Typically requires a bachelors degree in Business or related field, plus previous sales or customer service experience.