Job openings for Front Office Duty Manager in Navi Mumbai

We are looking for a Front Office Duty Manager to oversee daily operations at our office in Navi Mumbai. The ideal candidate will have a background in customer service and team management, with 1 to 7 years of relevant experience.
The Front Office Duty Manager will be responsible for managing guest relations, ensuring a welcoming atmosphere and resolving any issues that arise. You will lead the front office team, providing guidance and support to ensure high standards of service. This role also includes overseeing check-in and check-out procedures, maintaining effective communication with other departments, and implementing front office policies and procedures.
Key responsibilities include:
- Guest Relations Management: Engage with guests to provide exceptional service, addressing their needs and concerns promptly and professionally.
- Team Leadership: Supervise front office staff, offering training and support to maintain service excellence and foster a positive work environment.
- Operational Oversight: Ensure front office operations run smoothly, including managing schedules and coordinating with other departments as necessary.
- Quality Control: Monitor the front office's performance, implementing improvements as needed to enhance guest experiences.
Candidates should have strong communication and interpersonal skills, a customer-focused attitude, and the ability to manage a team effectively. Experience in handling conflict and problem-solving is essential. This full-time position is office-based, requiring a proactive and organized individual to thrive in a dynamic environment.